At Advance Therapy, we are committed to protecting the privacy and confidentiality of individuals and families who trust us with their care. As a provider of ABA therapy services in Canada, we follow applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant provincial regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services.

1. Scope of This Policy

This Privacy Policy applies to:

• Individuals who access or use our ABA therapy services
• Visitors to our website (adtherapy.ca)
• Individuals who communicate with us via phone, email, forms, or other channels
• Participants in our programs, consultations, or events

This policy applies to both Personal Information (information that identifies you) and Non-Personal Information (data that does not directly identify you).

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Mailing or billing address
• Payment and insurance details
• Child/client-related information relevant to therapy services

How We Collect Personal Information:

We collect information when you:

• Fill out contact or inquiry forms
• Register for services or consultations
• Subscribe to newsletters or updates
• Make payments
• Communicate with us via phone, email, or SMS

We may also receive information from third-party providers such as funding programs (e.g., OAP, Jordan’s Principle), payment processors, or referral partners.

Non-Personal Information

We may collect:

• IP address and browser type
• Device and operating system
• Website usage data (pages visited, time spent)
• Preferences and interaction behavior

This information is collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Provide and manage ABA therapy services
• Process registrations and payments
• Communicate with you regarding services, updates, or inquiries
• Improve our website and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory requirements in Canada

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us.

5. Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data with trusted third parties such as:

• Payment processors
• Website hosting providers
• Email and communication platforms
• Analytics and IT service providers

These parties are required to maintain confidentiality and use information only for authorized purposes.

We may also disclose information if required by Canadian law or legal processes.

SMS consent and phone numbers will not be shared with third parties for marketing purposes.

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance website performance
• Understand user behavior
• Improve content and user experience

You can disable cookies through your browser settings, though some features may not function properly.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information.

While we strive to ensure security, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, or contractual obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Children’s Privacy

We handle children’s information strictly for therapy purposes and only with parental or legal guardian consent.

We do not knowingly collect information from children without appropriate authorization.

11. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request corrections
• Withdraw consent
• Request deletion (where applicable)

To exercise these rights, please contact us using the details below.

12. Access, Correction, or Deletion Requests

You may request to:

• Access your data
• Update incorrect information
• Delete your personal records

Contact us via:

📧 Email: care@adtherapy.ca
📞 Phone: +1 519-771-4679
🌐 Website: adtherapy.ca

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Advance Therapy Canada
Email: care@adtherapy.ca
Phone: +1 519-771-4679

15. SMS Terms & Conditions

1. SMS Consent Communication:
Phone numbers collected for SMS consent will not be shared with third parties for marketing.

2. Types of Messages:

• Appointment reminders
• Follow-ups
• Service updates

Example:
“Thank you for contacting Advance Therapy. We’ve received your request and will respond within 24 hours.”

3. Message Frequency:
Up to 10 messages per week depending on services.

4. Fees:
Standard message and data rates may apply.

5. Opt-In:
Users opt in by filling out forms.

6. Opt-Out:
Reply “STOP” anytime.

7. Help:
Reply “HELP” or contact support.