These Payment Terms and Conditions (“Terms”) apply to all services provided by Advance Therapy and its affiliated companies, including but not limited to OntarioABATherapy.com (“we,” “us,” or “our”). By engaging in our services, receiving an invoice, or making a payment, you (“Client,” “you,” or “your”) agree to abide by these Terms in full. These Terms are designed to ensure transparency, fairness, and compliance with applicable Canadian laws and regulations.
1. Payment Obligations:
1.1. All payments must be made in accordance with the specific payment terms outlined on the invoice provided to the Client. Invoices detail the services rendered, the associated costs, applicable taxes, and the due date for payment.
1.2. Payment for services rendered is mandatory, and the Client is obligated to settle the invoice in full within five (5) calendar days from the invoice date.
1.3. The Client acknowledges that services provided by healthcare professionals, including but not limited to Clinical Supervisors, Behavior Therapists, and Instructor Therapists, are billed based on the time and expertise offered. Charges are only applied after the services have been rendered, ensuring the Client is only billed for completed services.
2. Accepted Payment Methods:
2.1. The preferred method of payment is Interac e-Transfer. Payments should be directed to admin@adtherapy.ca. Our auto-deposit feature ensures that funds are securely received without requiring manual acceptance.
2.2. If the Client opts to make a credit card payment, a 2.5% processing fee will be applied to the next invoice. This fee is necessary to cover the additional costs associated with processing credit card transactions.
2.3. Clients wishing to pay by credit card must contact us directly to facilitate the transaction. Failure to account for the processing fee may result in an outstanding balance on the account.
2.4. Unless explicitly authorized in writing by Advance Therapy, all payments must be made via Interac e-Transfer. Using third-party payment methods or intermediaries without prior approval is strictly prohibited.
3. Currency and Pricing:
3.1. All payments must be made in Canadian Dollars (CAD) unless a different currency arrangement has been formally agreed upon in writing.
3.2. All prices for services are transparent and clearly stated on the invoice. Prices include professional service fees, applicable taxes, and any additional charges such as processing fees for non-preferred payment methods.
4. Late Payment Policy:
4.1. Payments not received within five (5) days of the invoice date are considered late. Late payments disrupt service continuity and may affect scheduling and availability of professionals.
4.2. Late payments may incur a late fee of 5% per month on the outstanding balance or the maximum amount allowable by Canadian law, whichever is lower. This fee is intended to cover the administrative and financial impact of delayed payments.
4.3. The Client acknowledges that services may be suspended, paused, or terminated if payment is not received within 30 days of the invoice date. Advance Therapy reserves the right to forfeit any remaining appointments or scheduled sessions without the obligation to refund or reschedule.
4.4. In the event of suspension or termination due to non-payment, the Client remains liable for the outstanding balance, including any accrued late fees.
5. Fraud Prevention and Security Measures:
5.1. To prevent fraudulent activities, all payments must be made directly to the designated bank account or email address provided on the invoice.
5.2. We do not accept payments through third-party intermediaries or agents unless a formal written agreement has been established prior to payment.
5.3. If suspicious or fraudulent payment activity is detected, we reserve the right to:
- Request additional documentation or information to verify the legitimacy of the payment.
- Delay processing of the payment until verification is complete.
- Take appropriate legal action if fraudulent activity is confirmed.
6. Dispute Resolution Procedures:
6.1. Any disputes regarding the invoice must be submitted in writing to admin@adtherapy.ca within 15 days of the invoice date. The dispute must include:
- The invoice number and date.
- A detailed description of the issue or discrepancy.
- Any supporting documentation that may assist in the investigation.
6.2. Upon receipt of a dispute notice, we will:
- Acknowledge the dispute within three (3) business days.
- Initiate an internal review of the invoice and supporting records.
- Provide a written response outlining our findings and any applicable resolutions.
6.3. Our decision regarding invoice disputes shall be final and binding. If an error is identified, we will issue a corrected invoice or apply a credit to the Client’s account.
7. Tax Compliance:
7.1. All invoices will reflect applicable taxes, including:
- Goods and Services Tax (GST)
- Harmonized Sales Tax (HST)
7.2. Taxes are calculated based on the location of services provided and in compliance with Canadian tax laws.
7.3. The Client is responsible for paying all applicable taxes as specified in the invoice. Failure to do so may result in legal and financial liabilities.
8. Compliance with Canadian Government Regulations:
8.1. We are committed to strict compliance with all applicable Canadian laws, including:
- Payment regulations
- Service delivery standards
- Taxation requirements
8.2. Our operations are conducted under the guidelines of relevant regulatory bodies to ensure the highest standards of professionalism and integrity.
8.3. For any questions or concerns regarding compliance, please contact us at admin@adtherapy.ca.
9. Confidentiality and Data Protection:
9.1. We uphold confidentiality and ensure that all payment information, including billing details, payment history, and personal information, is handled in accordance with Canadian privacy laws.
9.2. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring that your personal information is:
- Collected, stored, and used securely.
- Not shared with third parties without your explicit consent unless required by law.
10. Cancellation and Refund Policy:
10.1. Cancellations of services must be made in writing and are subject to the terms outlined in the Cancellation Policy signed during the onboarding process.
10.2. No refunds are provided for completed services. Our No Refund Policy is consistent with healthcare service standards, as payment is required for all professional time and resources allocated to delivered services.
10.3. Refunds, if applicable, will only be issued under specific circumstances as permitted by Canadian consumer protection laws.
11. Governing Law and Jurisdiction:
11.1. These Payment Terms and Conditions are governed by and construed under the laws of the Province of Ontario, Canada.
11.2. Any legal disputes arising under these terms will be resolved within the jurisdiction of Ontario courts.
12. Contact Information:
12.1. For all inquiries related to payment policies, invoices, disputes, or compliance matters, please contact us through:
- Email:admin@adtherapy.ca
- Phone: 519-771-4679
12.2. We are committed to providing clear communication, prompt responses, and fair treatment regarding all financial and service-related matters.
13. Acknowledgment and Acceptance:
13.1. By making a payment on an invoice issued by Advance Therapy or its affiliated companies, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions.
13.2. The Client agrees to comply with all the payment obligations, policies, and procedures outlined in this document.
13.3. Non-compliance with these terms may lead to legal actions and the enforcement of remedies available under Canadian law.
Thank you for choosing Advance Therapy. We appreciate your understanding and cooperation in adhering to our payment policies, which help us maintain the highest quality of service and professional standards.